Concepts
The main resources in Orbitali.
Agents
Agents are voice AI configurations. They define how a caller is greeted, what instructions the model receives, which language and voice to use, and which tools the model may call.
Phone numbers
Phone numbers are the public entry point for calls. A number can be linked to an agent so inbound calls are routed to that agent.
Prompts
Prompts can be static or dynamic.
Static prompts are stored in Orbitali and sent to the realtime model when a call starts.
Dynamic prompts are fetched from your Server URL through an assistant-request event before the agent answers with business-specific context.
Tools
Tools are function declarations exposed to the realtime model. When the model chooses a tool, Orbitali sends a tool-call event to your Server URL and returns your response back to the model.
Calls
Calls contain metadata, transcript messages, tool invocations, duration, status, and usage. Calls are created and updated by Orbitali while the realtime session runs.
Server URL
The Server URL is your integration endpoint. It should be highly available and respond quickly because it is part of the live call path.